Returns & Exchanges
Due to the nature of our products, used candles cannot be returned or refunded.
We will gladly replace products damaged during shipment. Please submit a photo of the damaged item via our contact page on our website within 7 days of delivery for replacement approval. Damaged items will be replaced with an identical product only.
If you have received the wrong product or are missing a product from your order, contact us via our contact page on our website within 3 days of your order being delivered and we will be happy to correct this.
Unused, resealable merchandise can be returned or exchanged within 15 days of purchase, accompanied by a sales receipt. Once we receive your return package, we will issue you a refund for the price of the products you returned (including tax, if any) or send you the exchange item. Shipping costs will not be refunded. The customer is responsible for paying return shipping charges. Please contact us via our contact page on our website to request a return authorization # (RA#) from our customer service team. Please write the RA# number on your enclosed packing slip/receipt and on the outside of the shipping box. Return the product along with the original packing slip or receipt, RA# and a note with instructions on your preference for exchange to the address below:
Moxie and Grace
3735 Palomar Centre Dr. #150-4
Lexington, KY 40513
We strongly encourage you to purchase insurance when sending your return shipment. Insurance protects you in case the items are damaged or lost in transit. We cannot be responsible for damaged or lost items during return shipment. Whenever possible, use the same packaging that was used to ship the items to you. If the original packaging is not available, carefully package the items in any suitable shipping box, using plenty of padding when shipping. Items must be received in new/resalable condition for a refund or exchange.
Please allow up to 14 days from the date of delivery back to our warehouse to process your refund. We will contact you via email to inform you that the refund has been issued.
Items received as a gift can be exchanged within 30 days of original purchase date. Product must be unused and in resalable condition. Shipping costs will not be refunded.
We do not accept returns on sale items. All sale items purchased are final.