Return and Refund Policy

 

Due to the nature of our products, used candles cannot be returned or refunded.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at allthefeels@moxieandgrace.com. Please note that returns will need to be sent to the following address: 7340 Miramar Rd #201, San Diego, CA 92126, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at allthefeels@moxieandgrace.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. 

We will gladly replace products damaged during shipment. Please submit a photo of the damaged item via our contact page on our website within 7 days of delivery for a replacement approval. Damaged items will be replaced with an identical product only.

If you have received the wrong product or are missing a product from your order, contact us via our contact page on our website within 3 days of your order being delivered and we will be happy to correct this.

Unused, resealable merchandise can be returned or exchanged within 15 days of purchase, accompanied by a sales receipt. Once we receive your return package, we will issue you a refund for the price of the products you returned (including tax, if any) or send you the exchange item. Shipping costs will not be refunded. The customer is responsible for paying return shipping charges. Please contact us via our contact page on our website to request a return authorization # (RA#) from our customer service team. Please write the RA# number on your enclosed packing slip/receipt and on the outside of the shipping box. Return the product along with the original packing slip or receipt, RA#, and a note with instructions on your preference for exchange to the address below:

Moxie and Grace
Attn: Returns
7340 Miramar Rd #201, San Diego,
CA 92126, United States

We strongly encourage you to purchase insurance when sending your return shipment. Insurance protects you in case the items are damaged or lost in transit. We cannot be responsible for damaged or lost items during return shipment. Whenever possible, use the same packaging that was used to ship the items to you. If the original packaging is not available, carefully package the items in any suitable shipping box, using plenty of padding when shipping. Items must be received in new/resalable condition for a refund or exchange.

Please allow up to 14 days from the date of delivery back to our warehouse to process your refund. We will contact you via email to inform you that the refund has been issued.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

Items received as a gift can be exchanged within 30 days of the original purchase date. The product must be unused and in resalable condition. Shipping costs will not be refunded.

We do not accept returns on sale items. All sale items purchased are final.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at allthefeels@moxieandgrace.com.